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Marketing Pulse May 20

Rates are stuck high — market the toolkit, not the rate

With the 30-year fixed pinned at 6.58%, lenders are getting creative on loan structure — and the LO who markets a menu of options beats the one who quotes a single number.

Wednesday, May 20, 2026 30Y 6.54%15Y 5.85%5/1 ARM 6.32%

With the 30-year fixed stuck at a cycle high and the bond market whipsawing day to day, the real movement this week is on the product side. HousingWire reported today that lenders are leaning into land leases, ARM buydowns, and blended structures to keep payment-stretched borrowers in the market. The 5/1 ARM has dropped to 6.33%, a quarter-point under the fixed rate. MortgageOne rolled out a community-lending product with a 620 minimum score and no income documentation. The marketing takeaway is simple: the loan officer who walks in with one rate is losing to the one who walks in with a toolkit. When the headline number is stuck and not coming down, your value shifts from the rate to the structure — and that is a message most LOs are not telling.

The 30-year fixed has held at 6.58% — the top of its 90-day range and 21 basis points above the 90-day average. For a payment-stretched buyer, that fixed rate is a wall, and quoting it alone ends a lot of conversations. The toolkit changes that: a 5/1 ARM at 6.33% for a genuinely short-horizon buyer, a temporary buydown for a borrower who needs breathing room in the first year or two, FHA at 6.22% for the thin-down-payment profile, a seller-funded concession in the many markets where price cuts have opened room. The marketing segment to focus on is every active purchase borrower who received a single fixed-rate quote and then went quiet. Most of them did not reject the house — they rejected one number, and no one showed them a second.

The high-leverage content this week is a plain-language "menu" piece — a short post or email that lays out the handful of ways to make today's payment work, written entirely in the borrower's terms. Not "ARM versus fixed," but "if you're moving within five years, here is one option; if you need lower payments now, here is another." Position yourself as the LO who customizes the structure, not the one who recites a rate. HousingWire's framing — lenders getting creative to keep borrowers in the market — is the industry trend; the marketing job is to translate it into a borrower-facing menu and get it in front of your pipeline before a competitor does.

Do this today

write one short "four ways to make today's payment work" email — plain language, four options, a sentence or two each — and send it to every active purchase borrower who got a single fixed-rate quote and has not moved in the last two weeks. Close it with an offer to build their personal one-page version. You are not chasing a rate change that is not coming; you are giving a stalled borrower a reason to re-engage today.

Borrower segments to act on today

Active purchase borrowers — re-approach with the options menu

Every in-flight purchase borrower was quoted in a market where the 30-year fixed is stuck at 6.58%. Many stalled on that single number, not the home itself. A plain-language menu of structures — ARM, temporary buydown, FHA, seller concession — reopens the conversation without needing a rate change.

active loans · purchases
Active conventional purchases — best fits for a buydown or ARM look

Conventional purchase borrowers sit at the full 6.58% fixed, so they have the most to gain from a structure rethink — a 5/1 ARM at 6.33% for a genuinely short-horizon buyer, or a 2-1 buydown for one who needs early-year breathing room. Run the side-by-side before they walk.

active loans · purchases · conventional

Today’s content angles

Email

Email: four ways to make today's payment work

Hi {client} — if the payment on the home you want feels just out of reach, know that the standard 30-year fixed rate isn't the only path. There are usually a few ways to shape a mortgage, and the right one depends on your plans. A quick menu. One: if you expect to move or refinance within about five years, there's a loan priced noticeably below the 30-year fixed. Two: if you need lower payments in the first couple of years while you settle in, a temporary buydown can do that. Three: if your down payment is on the smaller side, a government-backed loan may fit better than you'd expect. Four: in many markets right now, sellers will cover some of your closing costs, which lowers your payment without changing the price. None of these is right for everyone — but one of them might be right for you. Reply with your timeline and a comfortable monthly number, and I'll map your real options on a single page.

Tactics worth stealing

Lead with the menu, not the rate

When the headline rate is stuck high and not moving, an LO who quotes a single number competes only on that number — and usually loses to whoever is a few basis points cheaper. The LO who instead opens with the three or four ways a loan could be structured reframes the relationship from price comparison to fit and advice. The products are available to everyone; the differentiation is being the one who lays the options out clearly, first.

The Challenger Sale (Dixon & Adamson); HubSpot consultative-selling research