Servicing Program Framework
The umbrella policy for a servicing operation.
A look inside
How this policy reads — formal, examiner-ready, and filled in with your company’s details. This is a representative preview, not the final text.
Acme Mortgage, LLC (“the Company,” NMLS #123456) maintains this Servicing Program Framework to establish the standards, controls, and accountability by which the Company complies with all applicable federal and state requirements. This policy applies to all directors, officers, employees, and applicable third parties acting on the Company’s behalf.
§2 · Statement of Compliance IntentThe Company is committed to conducting its business in a manner that protects consumers and upholds the integrity of the mortgage process. Senior Management establishes the compliance culture and holds the Compliance Officer accountable for the program’s design, implementation, and ongoing effectiveness.
For loans the Company funds and sells, the Compliance Department maintains funding and disbursement controls and reviews post-closing documentation prior to loan sale.
Tailored to your shop
Answer a few questions once and the policy assembles itself around your company — three ways.
Your identity
Legal name, NMLS ID, officers, comp figures, and dates fill in once and flow through every policy.
[Company Legal Name]Acme Mortgage, LLCWhat you do
Broker, banker, both, or servicing — sections that don’t apply disappear; the rest render the right version.
Where you’re licensed
A federal baseline honors any greater state rule, and state overlays layer each licensed state’s requirements on top.
Federal baseline+ CA · TX · FLBuild your whole compliance program
Most shops start with the package that matches what they do, then fill gaps à la carte. Either way, every policy is tailored, trained, and kept current.